Last Updated: November 4, 2026

National Risk Services ("NRS," "we," "us," or "our") is committed to protecting the privacy and confidentiality of the personal and business information entrusted to us. This Privacy Policy describes the information we collect, how we use and protect that information, and our practices regarding text messaging and mobile information.

Information We Collect

We may collect information that you voluntarily provide when using our website, communicating with us, requesting services, or conducting business with NRS. This information may include:

• Name and business name;
• Mailing or business address;
• Email address;
• Telephone and mobile phone numbers;
• Account or producer information;
• Insurance policy and submission information;
• Information submitted through forms or other communications with us; and
• Other information reasonably necessary to provide our services.

Our website may also automatically collect limited technical information, such as your IP address, browser information, device information, and website activity.

How We Use Information

We use information collected through our website and in the course of conducting business to:

• Provide and administer our services;
• Process inquiries, submissions, and requests;
• Communicate with customers, producers, insureds, business partners, and other individuals;
• Send service-related, informational, or other communications that you have requested or consented to receive;
• Maintain and improve our website, systems, and services;
• Diagnose technical problems and protect the security and integrity of our systems; and
• Meet applicable legal, regulatory, and contractual requirements.

We may use website logs and related technical information to monitor website performance, diagnose problems, administer our systems, maintain security, and improve the information and services we provide.

No Sale of Personal Information

Information submitted to NRS is treated as confidential and handled with appropriate care. This includes customer, producer, policy, submission, and insured information.

Service Providers and Business Partners

NRS may use trusted service providers and business partners to perform administrative, technology, communications, hosting, security, or other services on our behalf.

When information must be provided to a service provider for these purposes, we limit the information to what is reasonably necessary for the provider to perform services on our behalf. We expect service providers that receive confidential information to safeguard it appropriately and use it only for the purposes for which it was provided.

We do not authorize our service providers or business partners to sell personal information or use personal information for their own marketing or promotional purposes.

We may also disclose information when required by law, legal process, regulatory requirements, or when reasonably necessary to protect NRS, our customers, or others.

SMS and Text Messaging Privacy

NRS may communicate by SMS or text message with individuals who have provided their mobile telephone number and have consented to receive such communications, or in other circumstances where messaging is permitted by applicable requirements.

Mobile telephone numbers and SMS consent information are used only for the purposes for which they were provided and to facilitate communications between you and NRS.

When necessary to provide our messaging services, information may be processed by telecommunications carriers, messaging service providers, or other vendors acting on our behalf. Such processing does not permit those providers to use your mobile information for their own marketing or promotional purposes.

Consent to receive text messages from NRS is not a condition of purchasing goods or services.

Depending on the reason you provided your mobile number, messages may include communications concerning inquiries, services, account matters, property inspections, scheduling, status updates, notifications, and other business-related communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages from NRS at any time by replying STOP to a message. After opting out, you may receive a confirmation message acknowledging your request. For assistance, reply HELP or contact NRS using the contact information provided below.

SMS Consent

Where express consent is required, NRS obtains consent before initiating SMS communications. Consent may be provided through an appropriate written or electronic opt-in process or another method permitted for the applicable type of communication.

We do not purchase lists of telephone numbers for SMS messaging and do not rely on consent obtained indirectly through third parties to send SMS messages.

Security

NRS uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, misuse, alteration, or loss.

Our website uses encrypted connections, including HTTPS/TLS, to help protect information transmitted between your browser and our systems. We also employ additional security measures appropriate to the nature of the information under our control.

While we take reasonable measures to safeguard information, no Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, meet our legitimate business and contractual requirements, and comply with applicable legal and regulatory obligations.

When information is no longer required, we may delete, destroy, or otherwise appropriately dispose of it in accordance with our applicable retention practices.

Correcting or Updating Your Information

If you need to correct or update producer, account, or other personal information that cannot be updated through our website, please contact NRS at Web Master and include sufficient information for us to identify your account and the information you would like corrected or updated.

For security purposes, we may take reasonable steps to verify your identity before making certain changes.

Changes to This Privacy Policy

NRS may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable requirements. When we make changes, the "Last Updated" date at the top of this Privacy Policy will be revised.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information you have provided to NRS, please use our contact page.